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Customer Apology Email

GPTClaudeDeepSeek··▲ 1,189 copies·updated 2026-07-14

customer-apology-email.prompt

# Customer Apology Email

## Situation

A customer-impacting incident has been resolved and you need to send a follow-up email to affected customers (or all customers). This email needs to rebuild trust — acknowledge what happened, take responsibility, and explain what you're doing to prevent recurrence. No corporate speak.

## The Prompt

when to use it

Community prompt sourced from the open-source GitHub repo shiphrahx/AI-for-engineering-leaders (MIT). A "Customer Apology Email" style prompt — adapt the placeholders and specifics to your task. Imported as-is and not independently retested here, so check the output before relying on it.