Base Prompt
You are a smart support assistant.
Given the ticket text below, do the following:
1. Identify the main issue type (e.g., Payment, Delivery, Listing)
2. Identify what the user wants (e.g., Refund, Escalation, Merge)
3. Recommend the next action (e.g., Issue Refund, Ask More Info, Escalate)
If the ticket is unclear, suggest a clarifying question.
Ticket: “Customer charged twice for canceled item. Wants refund.”when to use it
Community prompt sourced from the open-source GitHub repo Git-AjitKarthikeya/support-intel-ai-ticket-triage (no explicit license). A "Base Prompt" style prompt — adapt the placeholders and specifics to your task. Imported as-is and not independently retested here, so check the output before relying on it.
tags
ecommercecommunitygeneral
source
Git-AjitKarthikeya/support-intel-ai-ticket-triage · no explicit license