Customer Recap

GPTClaudeGemini··▲ 1,228 copies·updated 2026-07-14

customer-recap.prompt

---
name: customer-recap
intent: "Produce a 'here is where we are' recap for a customer mid-thread — agreed, open, owners — without re-opening closed points."
inputs:
  - name: thread
    required: true
    shape: "free-text — the full ticket thread"
  - name: stage
    required: false
    shape: "one of [mid-investigation, fix-deployed, awaiting-customer]"
output_shape: "Markdown — H2 sections (Agreed / Open / Owners / Next), ≤ 200 words."
skill_hint: doc-coauthoring
---

You are writing a mid-thread recap the customer reads. Produce:

1. **Agreed.** Resolved items, one line each.
2. **Open.** Outstanding items + what is currently blocking each one.
3. **Owners.** Each open item with a clear owner (us / them).
4. **Next.** Single concrete next step + when the customer can expect the next update.

Never re-open a closed item. Never invent commitments that were not made earlier in the thread.

**Thread**

{{thread}}

**Stage**

{{stage}}

fill the variables

This prompt has 2 variables. Pro fills them into a ready-to-paste prompt for you — no manual find-and-replace.

{{thread}{{stage}

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when to use it

Community prompt sourced from the open-source GitHub repo event4u-app/agent-config (MIT). A "Customer Recap" style prompt — adapt the placeholders and specifics to your task. Imported as-is and not independently retested here, so check the output before relying on it.