Fallback Prompt
If the ticket is missing clear information (like order ID, product name, or issue type), respond:
- "Missing Information" + Ask a clarifying question to proceed.
Example:
Ticket: “Buyer says there's an issue.”
Response: "Missing Information – Please ask the customer to provide more detail about the issue and the order ID."when to use it
Community prompt sourced from the open-source GitHub repo Git-AjitKarthikeya/support-intel-ai-ticket-triage (no explicit license). A "Fallback Prompt" style prompt — adapt the placeholders and specifics to your task. Imported as-is and not independently retested here, so check the output before relying on it.
tags
roleplaycommunitygeneral
source
Git-AjitKarthikeya/support-intel-ai-ticket-triage · no explicit license