Support Triage

GPTClaudeGemini··▲ 926 copies·updated 2026-07-14

support-triage.prompt

Return a JSON object for the ticket.

Required fields:
- classification
- priority
- escalate
- affected_users
- system
- symptom
- next_action
- owner
- time_window
- approval_needed

Rules:
- Do not invent a root cause.
- Set escalate to true when many users, business-critical systems, billing deadlines, compliance approvals, or security-sensitive failures are mentioned.
- Use "unknown" for fields that are not present in the input.
- Do not claim compliance, contractual, or product capabilities that are not stated in the ticket.

Ticket:
{{ticket}}

fill the variables

This prompt has 1 variable. Pro fills them into a ready-to-paste prompt for you — no manual find-and-replace.

{{ticket}

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when to use it

Community prompt sourced from the open-source GitHub repo renezander030/processbench (MIT). A "Support Triage" style prompt — adapt the placeholders and specifics to your task. Imported as-is and not independently retested here, so check the output before relying on it.