Ticket Classification
# Ticket Classification
## Metadata
- **ID:** OPS-001
- **Department:** Operations
- **Use Case:** Classify support tickets and recommend routing for operations teams
- **Technique:** Chain-of-Thought + Structured Output
- **Tested On:** GPT-4o, Claude Sonnet 3.5, Gemini 1.5 Pro
- **Version:** 1.0
- **Owner:** Operations Enablement
- **Last Updated:** 2026-05-13
---
## Problem Statement
Operations teams need consistent ticket routing and prioritisation. This prompt evaluates ticket descriptions, classifies the issue, and recommends the appropriate team and priority level.
---
## Promptwhen to use it
Community prompt sourced from the open-source GitHub repo Yendoh-Derek/Prompt-Engineering-Framework (MIT). A "Ticket Classification" style prompt — adapt the placeholders and specifics to your task. Imported as-is and not independently retested here, so check the output before relying on it.
tags
roleplaycommunitygeneral
source
Yendoh-Derek/Prompt-Engineering-Framework · MIT