Email Response Drafting

# Email Response Drafting

## Metadata
- **ID:** CS-002
- **Department:** Customer Service
- **Use Case:** Draft professional, empathetic email responses to customer complaints and enquiries
- **Technique:** Role + Context (CRISP)
- **Tested On:** GPT-4o, Claude Sonnet 3.5, Gemini 1.5 Pro
- **Version:** 1.1
- **Owner:** Customer Service Operations
- **Last Updated:** 2026-05-12

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## Problem Statement

Customer-facing email responses vary significantly between agents — tone, length, and quality are inconsistent. This prompt produces a well-structured first draft that agents can review and personalise before sending, reducing response time while maintaining quality.

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## Prompt