Escalation Decision

GPTClaudeDeepSeek··▲ 664 copies·updated 2026-07-14

escalation-decision.prompt

# Escalation Decision — Structured Output

## Metadata
- **ID:** CS-003
- **Department:** Customer Service
- **Use Case:** Extract structured escalation metadata from a complaint for CRM logging and workflow routing
- **Technique:** Structured Output (JSON Prompting)
- **Tested On:** GPT-4o, Claude Sonnet 3.5
- **Version:** 1.0
- **Owner:** Customer Service Operations
- **Last Updated:** 2026-05-12

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## Problem Statement

After a complaint is triaged (see CS-001), the result needs to be logged in the CRM and used to trigger the correct downstream workflow (assign to senior agent, send auto-acknowledgement, set SLA timer). This prompt extracts machine-readable structured data from the complaint and triage reasoning, ready for API integration.

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## Prompt

when to use it

Community prompt sourced from the open-source GitHub repo Yendoh-Derek/Prompt-Engineering-Framework (MIT). A "Escalation Decision" style prompt — adapt the placeholders and specifics to your task. Imported as-is and not independently retested here, so check the output before relying on it.