Triage

---
model: openai/gpt-4o-mini
description: Triage an incoming support ticket into a category and priority.
temperature: 0
tags: [support, classification]
input:
  variables:
    ticket:
      required: true
    categories:
      default: ["billing", "bug", "feature-request", "account", "other"]
---
{# system #}
You are a support triage assistant. Classify each ticket and respond as JSON
with keys: category, priority (low|medium|high), and a one-line summary.

Valid categories: {{ categories | join(", ") }}.

{# user #}
Ticket:
{{ ticket }}